At Heartland Steaks,
  • quality is priority #1.
  • freshness is guaranteed.
  • quality steaks are our passion.


Heartland Steaks fully guarantees all of our products. We do our best to ensure that your order is picked and shipped properly. From time to time, we have items that are not in stock. In the event your order contains an item that is not in stock, we will contact you and give you an opportunity to substitute. Whenever possible, we will upgrade your order for the out-of-stock item to the next largest size.

If you are not completely satisfied with your Heartland Steaks purchase for any reason, please contact our customer service department at 1-800-365-5502 or contact us online and we will promptly replace your purchase or refund your money, whichever you prefer. Please do not attempt to return any product without first speaking with our customer service department to make the appropriate arrangements.

Heartland-steaks-guarantee

Promotional Codes: Promotional offers discount taken on product value only excluding tax and shipping, not valid on monthly specials, steak of the month, gift certificates or in conjunction with other promotional offers.

Out of Stock Items:From time to time, we have items that are not in stock. In the event your order contains an item that is not in stock, we will contact you and give you an opportunity to substitute. Whenever possible, we will upgrade your order for the out-of-stock item to the next largest size.

Quality:Heartland Steaks carries the finest in premium steaks, chops, veal, chicken, lamb and lobster. Each steak is hand cut and hand selected for your order and every order is packed by hand to ensure your order is correct every time. If for any reason you are not totally impressed with Heartland Steaks, simply call us at 1-800-365-5502 or email us to make arrangements to make your Heartland Steaks experience a good one.

Returns:Please do not attempt to return any product without first speaking with our customer service department to make the appropriate arrangements. Contact Heartland Steaks Online or call us toll free at 1-800-365-5502.

Incorrect Shipping Address:Heartland Steaks is not responsible for orders sent to incorrect addresses. Please double check and verify the shipping address before completing your order. Since Heartland Steaks are perishable, the shipments cannot be re-routed or returned. Please include your correct phone number on your order form so Heartland Steaks may contact you if needed to expedite your order.

Please note that orders placed with incorrect or incomplete delivery address information voids our guarantee.

Heartland Steaks reserves the right to fully investigate any claims that we believe to be fraudulent or unfounded. Please note that orders placed with incorrect or incomplete delivery address information voids our guarantee.

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