Heartland's Frequently Asked Questions
How can I get the Heartland Steaks Newsletter?
click here to sign up for the Heartland Steaks Newsletter.
What is your Customer Guarantee?
We believe in customer satisfaction with every order. If you are not satisfied with your order, please contact the Heartland Steaks customer service team at 1-800-365-5502. To read more about our customer satisfaction guarantee click here.
What is your Quality Guarantee?
Heartland Steaks meat products are of extraordinary quality and we back that with our Quality Guarantee. Each product we ship to you is hand packed and inspected to ensure we send you the best ever time. To learn more about our Quality Guarantee click here.
How do I place and order online?
Login to your Heartland Steaks account, add your selected items into your shopping cart and proceed to checkout. If you do not have a Heartland Steaks account, you can either create an account for yourself for future shopping, or you can use the quick checkout feature.
Can I place an order on the phone?
Yes, we are happy to take your order either through our website, or you can call us toll free at 1-800-365-5502.
I'm worried about placing an order on the internet. Is it safe?
Yes. When you order online from Heartland Steaks all of your information is encrypted using our Thawte SSL certificate .
Do I have to enter my credit card information online?
No. There are two ways to pay for your order from Heartland Steaks. You can either enter your credit card number on the website or you can submit your order and choose to phone in your credit card. When you phone in one of our customer service representatives will be happy to assist you in processing your payment.
Do you have an actual store I can purchase Heartland Steaks from?
Heartland Steaks are available exclusively online at www.heartlandsteaks.com.
Where can I find your pricing?
Our prices are displayed next to each of our products online.
Can I order today for future delivery?
Absolutely. Simply select the items you would like to order and continue through the checkout. When you get to the payment screen, type in the date you would like your items to be delivered.
What if I want to send different items to different addresses?
Put all of the items you would like to purchase in your shopping cart and proceed to checkout. Once there you will be given the option to add/change address. Add the address(es) of your recipients and then select "Ship to Multiple Recipients" next to each item there is a drop down box with the recipients name. Select where you would like the package to go, how soon you need it there and we will take care of the rest.
Can I designate a ship date for a multiple address shipment?
Yes. Follow the same procedure for selecting which items to go which addresses and then in the message box displayed in the payment step, enter in shipping instructions for each of your items.
Are there any special instructions for Holiday Delivery?
During the busy winter holidays there are ordering deadlines for timely delivery. As long as you place your order before the specified order by date, your package will arrive at its destination on its scheduled date. If you ever have any shipping questions you can call us at 1-800-365-5502.
Can I ship Heartland Steaks products out of the country?
No. Unfortunately US FDA regulations do not allow meat products to be shipped outside of the United States.
I have not received my order within the designated shipping time.
Check your order confirmation for your UPS tracking code. You can track your order at www.ups.com. If your order has been returned to Heartland Steaks, call us at 1-800-365-5502.
Why would my order be returned to Heartland Steaks?
If you entered an incorrect shipping address to Heartland Steaks, your order will be returned to us.
My order has incorrect products. What should I do?
Call us at 1-800-365-5502 when you receive your order. If you have received the wrong items, we will send your correct order on the next shipping day.
My order is incomplete. What should I do?
Call us at 1-800-365-5502 when you receive your order. If you have not received all of the items you ordered, we will send you the remainder of your order on the next shipping day.
My Heartland Steaks purchase has arrived late. Is the meat safe?
Heartland Steaks packs every order with enough dry ice to sustain its shipping time. If your items have began to thaw, please contact customer service when your order arrives at 1-800-365-5502.
There is damage to the vacuum seal on my steaks. Are they safe to eat?
If there is minor damage to the packaging from shipping your Heartland Steaks products are safe to eat. If there is substantial damage, please contact us at 1-800-365-5502.
What method do you use for shipping?
All of our packages are send via UPS from our Headquarters to anywhere in the US including Alaska and Hawaii.
How will my Heartland Steaks stay cold during shipment?
Since most our products are perishable we must ensure that they reach their destination in a timely manner. We pack your order in dry ice and insulated coolers and box the coolers in corrugated boxes to keep them frozen and secure from our location to your doorstep.
How do you charge for shipping?
We price our shipping based on the amount of your order. Click Here for pricing details.
Why do I have to select expedited shipment to Hawaii and Alaska?
Since most our products are perishable we must ensure that they reach their destination in a timely manner. If you were to choose regular ground for shipments to AK or HI, the shipment time may take too long for your goods to arrive fresh.
Do I have to be home to sign for my delivery?
No, UPS will leave your delivery at your door. There is no need to sign. Since our products are perishable, it is a good idea to make sure someone will be there within hours of the delivery so your items can be properly stored.
How can I track my delivery?
Once your purchase has been shipped you will receive an email confirmation with a UPS tracking number. You may also call us at 1-800-365-5502 during our business hours to inquire about the status of your delivery.
Why should I create a Heartland Steaks Account?
By creating a Heartland Steaks account you will have your information stored at heartlandsteaks.com for speedier checkouts. Also, you will receive the Heartland Steaks monthly newsletter and updates about special pricing and promotions.
What information is stored in my Heartland Steaks Account?
We store your contact information and shipment information. You can also maintain an address book of friends and family for quick gift shipments.
Do you store my credit card information?
No. For your security, we do not store any credit card information in your online Heartland Steaks account.
I forgot my password, what do I do?
Go to the Login page at Heartland Steaks and then click "Password Forgotten?" Click Here. Enter in the email address you registered at Heartland Steaks and we will send you a temporary password to gain access to your account. Once you have used the temporary password, you may change in within your account to the password of your choice. You can also call us at 1-800-365-5502 during business hours for account assistance.
I don't want to create an account at Heartland Steaks, can I still order products?
Absolutely. Rather than logging in or creating an account, you may use our Quick Checkout to purchase your items from Heartland Steaks. You can also call us direct at 1-800-365-5502 to place an order over the phone.
Heartland Steaks' Products
What is Certified Angus Beef?
Certified Angus Beef is the best in premium beef products. Certified Angus Beef comes from the top 8% of all beef produced in the United States every year.
What is the difference between Certified Angus Beef and USDA Prime?
Although USDA Prime is highly recognized as premium beef, Certified Angus Beef is chosen from the top 8% and then put through 8 additional rigorous tests above and beyond the qualifications for USDA Prime before it can be called Certified Angus Beef.
Where does your Lobster Tail come from?
We only sell cold water South African Lobster Tails. Cold water South African lobsters have a sweet and mild taste that is a more preferred flavor than other lobster varieties.
Are your steaks wet or dry aged?
Our steaks are wet aged to enhance the meat and produce the best quality meat available.
Are your meats hand cut?
Yes. Every steak from Heartland Steaks is individually cut by hand and measured by one of our certified butchers.
I need to change the delivery date of my order. What do I do?
Your Heartland Steaks purchase is processed immediately and scheduled for the next shipment day each time you order. Please contact us immediately to change delivery date or call us at 1-800-365-5502.
I just placed my order. Do I have time to change my shipment date?
To change the delivery date, call us at 1-800-365-5502.
I am a member of the steak of the month club. Can I customize my delivery dates?
Yes. Please contact us immediately, or call us at 1-800-365-5502 and let us know when you would like your items delivered.
Can I change items in my order?
If you decide to alter your Heartland Steaks purchase, simply contact us immediately, or call us at 1-800-365-5502 to speak with a customer service representative regarding your order.
How can I track my Heartland Steaks purchase?
Your UPS tracking code is included in your order process confirmation. Simply go to www.ups.com and enter your code to track your order, or you can call us at 1-800-365-5502 and we will give you an update of your delivery date and time.
Can I ship my Heartland Steaks purchase using another delivery service?
Heartland Steaks trusts UPS and their reliable service to deliver your packages in a timely manner and in tact. If you must arrange for different delivery service you may contact us or call us at 1-800-365-5502.
Gifts & Incentives
Steak & Business
When your clients, employees, friend or family receive a steak gift of Certified Angus Beef® brand steaks and gourmet steaks from Heartland Steaks, they will be sure to be impressed.
Heartland Steaks Certified Angus Beef ®
Heartland Steaks is proud to offer a full line of Certified Angus Beef® steaks– life can't have too much flavor! Known for consistent quality and superior taste, Certified Angus Beef® steaks are always flavorful, juicy and tender.